Quality Assurance

At Sleek J, we take immense pride in the quality and craftsmanship of our jewellery. Our Warranty and guarantees reflect our commitment to your satisfaction and trust in our products.

Lifetime Guarantee on Stainless Steel Items We provide a lifetime warranty on all our stainless steel products. If you notice any tarnishing or fading on your cherished stainless steel item from Sleek J, rest assured, we are here to help. Please send a photograph of the item, along with your order number, to our dedicated support team at info@sleekj.com. We will promptly review the issue and, if applicable, process a replacement or offer Sleek J store credit.

14-Day Money-Back Guarantee We offer a 14-day money-back guarantee on all items. If you're not completely satisfied with your purchase, you can return it within 14 days for a full refund or exchange. Please refer to our Returns Policy for detailed instructions.

Lifetime Guarantee on Silver Items Our silver items, crafted with meticulous care, embody not only elegance but also enduring quality. It's a natural characteristic of silver to develop a patina over time, which many consider adding a unique charm to the piece. However, we stand confidently behind the genuineness of our silver, offering a Lifetime Guarantee on all our silver items for their authenticity. Should you encounter any issues regarding the purity of your silver piece, please do not hesitate to contact us with details and photographs of the item. 

Guarantee Exclusions Please note that our warranty and guarantees cover manufacturing defects and workmanship issues. They do not extend to:

  • Loss or theft of the item.
  • Intentional damage or damage caused by a third party.
  • Normal wear and tear, including natural tarnishing of silver.

Fair Use Policy At Sleek J, we uphold a fair use policy within our guarantees. We reserve the right to decline claims if we suspect misuse or handling contrary to our care instructions.

Your satisfaction is our top priority. We appreciate your trust in Sleek J and look forward to continuing to be a part of your style journey.